Complaint / review / scam report
They are ripping people off

I sent them an identical bag of silver jewellery that I had sent to Birks Gold & Silver Exchange. Birks paid me $106 just for the silver. In the shipment that I sent to I included some extra gold - their cheque was for $28.40 for the whole lot. The tracking number they gave me was bogus (23 characters as opposed to 16 that Canada Post issues). Their so-called "Expedited Post" envelope took from April 14 to April 23rd to arrive. Not what Canada Post advertises. Their explanation of why I couldn't track it was that CP never scanned it in - yeh right. When I got their cheque I immediately (well maybe after I had cooled down for half an hour) and said I would be returning the cheque. They tried to tell me that some of my items were plated and not sterling silver - but Birks never had that complaint for the identical package! They offered to re-assay it, but I told them to just send it back to me. I sent them their cheque back by signatory express post and my tracking number said it was received today (May 5th). I expect to have my package back in the very near future, because I included a money order for expedited post. I can only hope that I get it back at all, and if I do - that it was the items I originally sent!
Author: Contact with Author


Country: Canada   Province: Alberta   City: Calgary

Category: Beauty & Appearance


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