Complaint / review / scam report
SkinID
Ad customer service

I had terrible customer service with this company, i contacted them to cancel my account and they had told me i had no account with them, then 2 months later i received a email saying that my order has shipped and i would receive it shortly, when i contacted them back they told me that they haven't received my email to cancel it, i sent them the email that i got when i canceled it the first time, and i basically told them that i did cancel it and here is the email to prove it, and i dont think i will order from you guys again you have terrible customer service. but i got no response, so when i got the order i sent the item back unopened that was almost 2 weeks ago, but i have received no refund yet i contacted them and they said my account was canceled which it was, but i emailed them back to say that i know it was canceled and i asked for a refund. no response.

it has now been over 2 weeks and still nothing, now i have to call master card and get a credit for it.
Author: Contact with Author

Offender: SkinID

Country: Canada   Province: Manitoba

Category: Beauty & Appearance

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