Complaint / review / scam report
The toll free number on their site leads to customer service fraud

Called Vonage about 5PM July 29, 2008. Was told all kinds of misrepresentations of material fact.

1. No contract.

2. One initial charge of $9.99 to send router/adaptor.

Told them I needed to call ATT to check on how much extra I would pay for DSL as stand alone,

Ann from Vonage called back at 7PM.

I canceled order before ever placed.

Larry called back from Vonage within seconds after I canceled the order. I told him that I had canceled, do not call me, and; I slammed the phone.

I called Amex around 10PM to make sure no charges were pending.

They had two pending charges. I was obviously lied to and the two charges were more then $9.99.

I emailed Vonage telling them I never agreed/canceled after receiving an email from Vonage stating I had new service. I was told only customer service could cancel.

I called the number at 10AM on July 30. I was told I was lied to but; they could do zip.

Stay away from these folks. My FICO is 800 plus.

Author: Contact with Author

Offender: Vonage

Country: Canada   Province: Ontario   City: Toronto

Category: Miscellaneous


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