I Ordered the Alfred Hitchcock Hour boxset from TVboxset.com on 7-5-07. I immediately recieved this email from them:
Your order has been processed.
**IMPORTANT NOTE** Your order will appear on your Credit Card statement as either:
Garcia Media Group -or- SXR CA
The order will now be sent to our fulfillment department to be completed and shipped. Once the order is complete, it will be shipped and tracking information will be provided via email for US and Canadian customers.
Unfortunately, there is no tracking available for U.K., Australian or International Orders.
Here is your Order Schedule:
=============
1. COMPLETED & SHIPPED: Sunday July 8
You will receive an email when your order is Shipped
2. TRACKING INFORMATION: Monday July 9
You will receive an email on this day with your Tracking Information
(for USA and CANADA only. International shipments do not have tracking)
3. DELIVERED: Wednesday July 18 - Saturday July 21
Your order will be delivered during these days.
(Please add 3-4 Days for International Orders)
================
Thank you once again for your business and enjoy your DVD Collection.
Fulfillment Department
[email protected]
BY 5-12-07 I had received no Tracking Info, so I sent them an email stating :
" I did not receive an email on July 8, nor I did not receive tracking information on July 9th. In fact I haven't received any information about my order since being given the schedule on the day I ordered.
What is going on with my order??? "
This was their reply:
Hello,
I'm very sorry that tracking email has not been sent.
Your order is still moving along as per your invoice
and shipping dates have not changed.
The problem is that our mail server crashed and we
send out our tracking and order updates from our mail
server. We are now operating on the backup server
which is dedicated to emails that are not bulk updates
such as tracking.
You will get your tracking email as well as your shipped email within 48 hours as everything should be sorted out by then.
Thanks for your patience,
Management
On 7-18-07, I received this email from them.
Hello again
Your order has been Shipped
It will arrive on or between the following days:
================================
1. DELIVERED: Wednesday July 18 - Saturday July 21
Your order will be delivered during these days.
(Please add 3-4 Days for International Orders)
=================================
IMPORTANT: BELOW ARE YOUR TRACKING NUMBER (S) AND DETAILS
(Tracking is only available for USA and CANADA orders)
=============================
TRACKING WEBSITE: https://em.canadapost.ca/emo/basicPin.do? language=en
TRACKING #: CE507902224CA
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