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Emergency no hot water call, sears tech would not repair, we had to get our own 3rd party repairman to fix problem now sears wont reimburse us, we cant afford this

In October 29 we had our Sears rental oil fired hot water heater start smoking and quit working for us, we called the sears contracted repairman who came out on the thursday to check it, and said it is non repairable you will need a new one. He then continued to tell us that he would not be able ...