Complaint / review / scam report
Can not cancel the vacation package!

My complain is basically similar to the other complain's. I was contacted by etourandtravel offering me also a Mexico vacation package and this was actually why I responded to them, because I was interested to go to Mexico and to relax on the beach, last year I was in Cuba for 7 Day's and the package was $ 1450.00 all included for me and my wife. Anyway a lady called me after few day"s and started to talk about orlando and daytona I told her that I was looking for Mexiko but she managed to convince me that the other package is better, on the end of our conversation she asked me for my CC # and I gave it to her thinking that they are not going to charge me until I see the DVD.Few day's later I got the DVD and I was not very much impressed, so I send them an Email to cancel the package, this was only 7 day's later, they respond to me that they can not cancel it via Email!!!??? Why? They want to talk with me I knew if I talk to them they will try to convince me again, I told them if they want to talk with me they can call me in canada and whe will talk. They never responded to that. Well now the 15 day's cancellation timeframe is past and I am charged $498.00 and I can not do anything about it. I am not going to this trip I am not getting my money back, I think I did cancel on time but they does not accept Email cancellation, I don't know what to do. I don't know how is it possible to have companies like this, somebody should shut them down because this what they are doing is not human. I hope somebody will break their neck and I wish them to get the same back what they did to us but 1000 times worser.
Author: Contact with Author

Offender: ETourAndTravel

Country: Canada   Province: Canada

Category: Traveling & Tourism


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