The bottom line with itravel2000 is if the don’t deliver what they promise, and bill you otherwise, is it really a deal; or bait and switch?
When you look on their website (Toronto) you will not find the names of managers, or persons you can resolve complaints with. Your complaint just goes to customer service. They report having over 100 agents; good luck with the follow-up. Consequently, I emailed EVERYONE posted on their website, multiple times, and I am no closer to resolution. I am drafting a formal complaint with the Toronto Metropolitan Police, Fraud Squad, TICO, VISA, and the Ministry of Consumer Services. Ultimately we may end up in small claims court; itravel2000 could be renamed to itravel-to-court-2011.
If I knew now, what I didn’t know then, I would have booked with another travel agency.