Complaint / review / scam report
Chateau World, Chateau World Resorts
Deceptive Marketing, "Free" Prizes NOT what they eem!

We were contacted by Chateau World who said we had won a digital camera and a stay at a resort in Canmore. We were required to attend a 90-minute presentation, which we did, and at the end we did not sign up. We were given the gift certificate and the ultra-cheap digital camera, but the gift certificate states that we have to attend ANOTHER 90 minute presentation while at the resort!

No one said there were additional conditions to be met when we won our "prize". We agreed to go to the first presentation, not to TWO presentations, especially not when one is required when we're trying to enjoy our "prize"! No one told us that we'd have to go to a SECOND presentation while we were at the resort.

We called Chateau World to complain and the unhelpful, bored woman kept stating, "That's the way it is". She says that it's just a "tour" to show us where the pool is, where the spa is, and all the facilities, as if people are so dumb they can't find this stuff themselves! We asked if this is optional and she said no, we HAVE to attend or the "free gift" turns into a bill for the regular amount that would normally be charged!

Unbelievable. Not worth it, STAY AWAY! What's more, we called their toll-free "reservations" line multiple times and no one ever answers. Make of that what you will!

Chateau World is clearly doing everything in their power to make sure that no one is willing or able to claim their "free gift". Unethical, deceptive, totally NOT WORTH THE HASSLE!

S.
Calgary, Alberta
Canada
Author: Contact with Author

Offender: Chateau World, Chateau World Resorts

Country: Canada   Province: Alberta   City: Calgary
Address: #130, 7220 Fisher St. SE
Phone: 8003492420

Category: Traveling & Tourism

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