» Traveling & Tourism » Complaint / review: - Hotel reservation | #113
Hotel reservation

Hi Sir/ Maddamme I desperately need your help/suggestion.
My daughter was browsing the website of for hotel accomodation. After browsing so many choices of hotel she decided to make a reservaion but there is a section " Name Your Own Price" means an individual can make a bid, including the hotel rating and the location of hotel. My daughter made a bid $100, place the location on Daytonal Beach and the chosen rating 3.5 star. Then my daughter placed my initial on the box indicated and clicked on " Buy my Hotel Room " In minutes my daughter received a confirmation from Priceline that her offer was approved with Hilton Daytonal Beach / Ocean Walk Village and her request was upgraded to 4 star without a choice of her special request.
My daughter phoned the Hotel to find out what is included in her reservation. She was given a King size bed, no parking on the site; she has to either self park for $10daily or Valet Parking for $17 daily. She told the hotel that it is not a suitable room due to the fact that my self, my husband and her other sibling is travelling with us and willing to downgrade the hotel rating to at least 3.5 or 3 star to accommodate our needs; two double /queen beds, kitchen/kitchenette, parking on site, non smoking. Hilton said know changes or cancellation based on their Terms of Condition of Priceline. The other choices of hotel even cost less than $100.
My daughter phoned Priceline to make changes and was told the same with no success.
Sir/Madamme, is there any way of helping me to make changes or possibly cancel my reservation with Priceline/Hilton Daytona Beach/ Ocean Walk Village.



Country: Canada   Province: Ontario   City: East york

Category: Traveling & Tourism


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