Complaint / review / scam report
GoodLife Fitness
Suspicious Business Practices

My son (age 18) is interested in joining a new gym. The annual membership where he's been going for the past two years has just expired and he's looking to try somewhere new. I decided to do a little comparison shopping so I called Goodlife Fitness to inquire about their rates (their website doesn't offer any details).

I was immediately passed along to a "manager" who, instead of answering my question about the fee for a 3-month membership, inquired about what type of services I required. I explained that the membership would be for my son and he just wanted basic fitness (toning) and strength training. The manager then wanted to know if the membership would be a gift. I replied that whether or not it would be a gift depended upon what the fee would be. I was then informed that rates weren't discussed over the phone since Goodlife offered superior "service" and that it wasn't fair to compare what Goodlife offered based on the cost-to-the-client. I replied that cost is part of the equation when comparing facilities and would certainly factor into any decision that I would make. The manager responded that the Goodlife policy IS TO NOT discuss rates over the phone, it has to be done in person. I was shocked!

Any business that refuses to divulge such basic information as what they charge for their services is "highly" suspicious in my book. After reviewed some of the other Goodlife complaints on this forum. I'm not surprised that clients have had problems with Goodlife because their business practices seem somewhat "shady" to me.
Author: Contact with Author

Offender: GoodLife Fitness

Country: Canada   Province: Ontario   City: Ottawa

Category: Sports

1 comment

cbnoble July 28, 2012 11:54 AM
Actually the reason they dont discuss rates over the phone is becuase there are literally hundreds of possible costs not to mention promos manager discounts etc and so on..The managers are there too manage te club not so sales over the phone.. If someone is interested in investing time and money into any business its good practice to go in person. or if you just want rates get them off a website,, Most importantly remember These People are fitness professionals for a business dealing at the end of the day...SALES ...selling you and me an image or fitness level or whatever. They are not doctors charity workers they are a business like any other.. Considering they are the largest in the country and for the most part a well run and maintained ..They could have gone the direction of Premier..
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