They advertised their product as an adjustable rail shuttlecraft that would "fit almost any 2, 3, 4 seat personal watercraft". Before it was delivered I asked if the settings for my jetski would be provided, and was told it would be "preset for" my jetski. When I removed the shrinkwrap I found it had a FIXED rail system, even though it was accompanied by a user manual that described in detail how to adjust the adjustable rail system.
I complained about the fixed rail system, and also reported the fact that the fixed rail system would NOT fit my jetski, so I could not use the shuttlecraft. I was falsely told on several occasions over a 6 month period that a new set of rails was being made. I finally demanded a refund or the right boat.
I reported problems with the inoperable lighting system, broken drain plug, inoperative trailer lights, mooring cover that would NOT fit over my jetski, and missing compartment locking latches. Nothing was done to resolve ANY of my complaints, though VERBAL promises were made on SEVERAL occasions to send replacements. I NEVER received any apology or explanation for the missing adjustable rail system, and, in fact, SELDOM heard ANY response at all to my questions and complaints. ALL responses by them were VERBAL, though I submitted my complaints in writing, and asked them to reply in writing.
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