I bought an expensive pair of prescription bifocal glasses, with clip on sunglasses. Less than two years, the frame snapped at a joint. I paid to have the frames replaced. Less than 1.5 years later, the new frames broke at a joint (obvious design flaw). They would do nothing about it. They said outside of their one year warranty, they weren't obligated and I could call Customer Service to have it explained further. After dropping over $3, 468 at Lenscrafter, all tallied, I'm taking my business elsewhere. Talk about shoddy customer service. Being a long time customer, recommending them to friends and colleagues and dropping over $3K to a store means absolutely nothing to them. If I treated my customers the same way, I'd be standing in front of the liquor store, begging for change just to eat.
These people know NOTHING about sales. There are two sayings in sales:
1. It's far easier to keep one existing customer, than to gain one new customer.
2. Happy customers tell ten people, unhappy customers tell 100 people. This unhappy customer is going to tell everyone I encounter.
0 comments