Complaint / review / scam report
Would not return or replace
I was given a mastercraft dremel/ rotary tool for christmas. upon opening the packaging it was noticed the tool was defected from factory, i went to return this item today with hopes of a replacement or re- emberrsment, the lady at customer service more less laughed at me and told me i was an idiot for trying to return it without a receipt, this after telling me that the tool did in-fact come with a three year warranty, she then proceded to take the serial# off the item and type it into her computer, and told me it was sold in 2009 which implys i am still in the right when trying to return this.. not sure if it's the lack of a replacement or the lack of respect i was shown as a customer who regularly frequents their store that urged me to write this complaint but in my eyes either way its a very unproffessional approach to take with a regular paying custome
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