Canada-Complaints.com » Shops, Products, Services » Complaint / review: Maytag - Bad service | #3231

Maytag
Bad service

I have the MDB7600AWS model dishwasher that I purchased in 2005. The door handle feels broken but we adapted by squeezing the handle tighter and pulling. It works but it is not right. Our biggest problem is with the wheels on the upper rack; specifically, the plastic retainer shaft holding the wheels on. The plastic this retainer is made from becomes brittle and breaks. Over time, this plastic literally crumbles in your fingers. The metal screw that attaches the shaft to the height adjuster gets swallowed up by the pump. I hate to imagine what damage is being done. Maytag has changed the design but won't admit to the fault. The design has changed to use metal shafts rivetted to the rack height adjuster. Now you have to buy the whole adjuster at $35.00 each for left and right. That's a total of $70.00 CDN before taxes. Maytag should recall these racks and be supplying these parts free. I expect there will be a series pump (grinder) failures in the future. I called Maytag but they just say the warranty is expired. The problem started eight months after I purchased the dishwasher. I ran out of replacement parts that the retailer supplied me and of course the warranty is now expired. The Maytag website is useless because it only refers to the toll free number as a contact and these people won't help.

Date:

Company: Maytag

Country: Canada

Category: Shops, Products, Services

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