Brand: Dyson
Model: DC28 Animal
Country where made: Malaysia
Date of Purchase: July 24Th 2009
Return: July, 24th 2009
Reason: Aspiration Table stay in position upright.
Rating: Quality 1 on 5 Service after sale 0 on 5
First, I take many our to learn and read about different Vacuum. I do place phone call to Dyson to inquirer about the major difference between DC25 and DC28 Animal. One Vacuum (DC25) is different by the ball technology and the second one by the air muscle Technology which that mean that the table adjust itself to the different floor. According to Dyson, both machine have the same suction power but DC28 has no ball, but wheel and 4 pound hevier.
There is now the dark side of Dyson. When you receive it, there is no difference in packaging than any other less expensive brand, it virtually the same, don't expect Macintosh Style packaging and don't try to put back in the box if you don't take any step by step picture.
I know that many people own a Dyson and they are very proud of it until they broke. In that case, if you're vacuum is under warranty, it's not a problem, simply return it to the manufacturer and forget you local vacuum professional because he will not touch it unless he is a rocket scientist. Just turn all upside down the machine and you will see by yourself how complicated is that machine if you compare with other consumer brand and even with commercial one like Kratcher. You can look the transformer video of DC28 on youtube to convince yourself
First think that I notice, and you will say to me I should see that in the store, is the bad quality of plastic. I read something in a review but I did not want to believe it since Dyson people reinsure me about that fact. When you purchase a 699$ Canadian dollars Vacuum, you should expect the best since, you can by a pretty decent vacuum for less than 250$ with hepa filter like Dyson and bagless too!!!
In my case, the experience was not so great. I put out the vacuum out of the box and start to use it for not more than 20 minutes. I can tell you, the suction power is great when. The weight of the machine is not an issue for me like I look to be for other and it is fairly easy to use. When it time to use the attachments, that's another think. The pipe, located behind is very rigid and the conception is pour but visually very nice. Look all the cheap brand, as Dyson owner call them, they all have a pipe more flexible and very easy to use plus, in most off all case, all tool are on board wich is not the case of Dyson.
More of that, Bissell have the engine that can be remove from the Upright assembly which is a great feature. They only advantage of dyson is that you don't have, according to their say, to buy a filter. On Bissell for example, you have one filter that you have to replace. You can keep is life longer if you have a compressor to clean it or ask your local mecanic to do it, it take 5 second. Dont forget, you can get a Bissel, Eureka or Hoover, to name those brand for under 250$ and some model are even less expensive and pretty good to, that compensate for the filter that you will have to by in the life of the vacuum. You will never spend 450$ with those brand.
Finally, the one I buy broke after 20 minutes of use. The suction table stay in upright position, I could not put it down. When I call Dyson Canada, they have no clue about problem. They suggest me to return it to sears but the 200Kilometer back and forth was not a good solution for me. They offer me to send it back to Dyson by express mail without any charge. I' did not like that solution either since they take more than a week to receive the Vacuum back. They finally, after discussion, ask me to send it back for exchange by a new one. I accept that offer. I receive a e-mail with confirmation number for pick-up by Purolator but no confirmation of the agreement. Plus, since it stay in upright position, you need to find a bigger box to send it back. There is a copy of the e-mail, including transaltion from french to english and all name are remove for privacy purpose:
instructions de retour pour Dyson?
Expeditors/Dyson Canada Workshop
Attn: Return for Testing
5 Paget Rd.
Brampton, ON
L6T 5G3
Purolator Numero de compte %%%%__
Purolator Tele: 888-744-7123
Sign
Dyson Canada Ltd.
200 Adelaide Street West
Suite 100
Toronto, Ontario M5H 1W7
Toll Free: 1 (877) 397-6622
www.dysoncanada.ca
As you can see, that a return for testing, not for exchange for a brand new. After discussion with my wife, we decide to retune it to Sears and made the 200Km. She was right, because it take a lot of argument to obtain an e-mail that confirm the exchange for new one.
Don't expect the same service like Apple when they send you a new one and give you 30 days to return it or Nespresso that replace your unit while they fix yours (see their advertise).
I never tell you not to by a DYSON but, don't say after that you didn't know. Advise, try them at the store and compare them with oder cheaper Vacuum and you will understand wath I mean.
Premier one
St-Bernard de Lacolle, Quebec
Canada
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