411.ca is definitely a scam! I have never been so dissatisfied with any of my advertising services. I don't know what kind of people are running this sort of business.
I wanted to cancel my ad, and was sent to the client relations dept. I was then assisted by a very passive individual. She stated that she would cancel out my services, and she even sent out an email, claiming that she had cancelled my listing. However I was billed again 3 months later. After many emails and voice messages left for this disgraceful company. I received a call from Brandy Morris Chaudry, the Customer service manager.
(I have dealt with many managers but this woman, by far had to be the most stupid and oblivious woman I have ever spoken to. I felt like I was speaking to a 5 year old child.) I don't even understand why she called me to "resolve the issue" when nothing was resolved. A total waste of my time!! If the company has hired incompetent employees then it is quite obvious what the status of validity of this company really is.
In conclusion, nothing was resolved!