Complaint / review / scam report
Home Depot Of Canada Inc
Poor customer service re.: window purchase snafu

These are the issues surrounding a window order (Invoice # 7167-14624) placed with the above store on June 30th, 2004.

- $1500.00 was paid via debit card towards final after tax purchase price of $1882.71.
- Balance of purchase price $382.71 was paid in cash.
- Windows were supposedly ordered the following business day, July 2nd, 2004 with an estimated turnaround pickup time of within 3 weeks .
- Due to errors made by cashier in processing transaction, and subsequent errors made by the head cashier, purchase was not properly recorded in the stores computerized register database.
- On July 8th, 2004, the head cashier informed me that my $1500.00 debit transaction had been tracked and was being reversed but that as a result my order would be cancelled and would have to be placed again once order was paid for.

On June 30th, the head cashier attempted to reverse the transaction of $1500.00 debited from my account. At that time she stated that she had erred and reversed the transaction as a cash transaction, when in fact it had been a debit transaction. Her statement of July 8th that my debit transaction was being reversed is a complete contradiction to the above events however, since this transaction was correctly recorded by my bank and processed over a week ago as shown on the attached bank account printout, and in the words of the head cashier she reversed a non-existent CASH transaction which she attempted to correct by finalizing the purchase as a cash transaction.

Unfortunately, upon closer examination of the events and circumstances one can only reach the following conclusions:

- Full payment WAS given to Home Depot in the form of $1500.00 debit payment from the Royal Bank and the remainder in cash. As a result, windows as purchased should have been ordered the following business day, July 2nd, 2004 (Holiday on July 1st).
- Whether Home Depot received full payment was fully out of my control past the point of sale. As a result, any attempts to correct errors on Home Depots part should NOT affect the timely delivery of the windows as ordered.
- Since my account was debited for the correct amount and correctly processed by my bank to be paid to Home Depot, a reversal of the original debit transaction after my leaving the store and without my knowledge or explicit consent constitutes a fraudulent transaction on the part of Home Depot, it's bank, and/or other third parties.
- Any cancellation of the window order other than by myself, the consumer, subject to consumer law, after full payment of the order as has already been sufficiently shown, constitutes a breach of written contract.

Due to the above facts, I would've expected the window order NOT be delayed and that any payment problem would've been sufficiently worked out in person between myself and the store. Not only hadn't the windows been ordered at the time of purchase as required by contract, but the store chose to flagrantly disregard the basics of good customer service in offering to make amends in some way for added costs of around $3000.00 which now have to be borne by us for installation by outside contractors.

As a result, we have chosen to cease all further business with the Home Depot chain and will be advising friends, family and co-workers to do so as well. In the short-term, this has cost the store and the Home Depot chain approximately $10, 000.00 in business (as we are renovating a bathroom and deck as well) as well as approximately $1000.00 which we spent annually at the Home Depot chain. In the long-term, I can only hope for a loss of business to the chain sufficient enough to bring it to bankruptcy.

Orangeville, Ontario
Author: Contact with Author

Offender: Home Depot Of Canada Inc

Country: Canada   Province: Ontario   City: Orangeville
Address: 49 Fourth Street
Phone: 5199409061

Category: Shops, Products, Services


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