Complaint / review / scam report
The Home Depot Of Canada - Farley Windows
Sell Leaky Windows

After a recent purchase and installation of replacement Farley Windows from The Home Depot of Canada, I have learned the windows allow water to leak into the house. If water leaks air may leak, too. The Home Depot of Canada has said they are looking into this matter but nothing has happened after several months. Farley Windows, the manufacturer of these windows, seems to be content that it's OK for their new windows to leak water due to the poor design of the window drainage. I know Farley Windows of Alexandria, ON manufactures these windows sold by Home Depot Canada and by many other dealers as well. By going on the Internet, I hope to learn if others have had the same experience, and how I may be able to deal with this situation effectively. I have put my questions to both the seller and the manufacturer but neither has answered my questions. I post my question for those who are in the process of buying replacement windows so that they may be able to protect themselves by raising these questions upfront:
Question to The Home Depot (the seller)

1- Who is (are) the Window Manufacturer, Producer, and Supplier?
2- Why there is no Farley Windows labels on these windows?
3- Are these windows made in Canada?
4- Are these windows made in Farley Windows Canadian locations?
5- How different are these windows from other slider vinyl basement windows (SVBW) made by Farley Windows and shown on their web sites?
6- What is the status of warranty on these windows?
7- Are the warranties same as other SVBW Farley Windows?
8- Do these windows carry the National Fenestration Ratings Council certificate as well as certifications from the AAMA and Energy Star?
9- Have these windows been tested with standardized tests by CSA or other credible testing organizations and found to be leak-free windows? Water? Air?
10- Did you obtain the window performance data before offering these windows for sale?
11- Can you provide me with a copy of the Window Performance Data? Please explain in detail.
12- Has The Home Depot conducted a simple water test on any of the remaining stock windows since the matter was brought to your stores attention earlier in September?
13- Are these windows still sold in your store?
14- Have you informed all those who have purchased these windows about the defect?
15- Have you initiated the necessary course of action to mitigate further losses to your customers?
16- Have you arranged for an immediate replacement of these windows in accordance with The Home Depots current practice and pledge?

Question to Farley Windows (the manufacturer)
1- Who is (are) the Window Manufacturer, Producer, and Supplier of these particular Farley Windows?
2- Why there is no Farley Windows labels on these windows?
3- Are these windows made in Canada?
4- Are these windows made in Farley Windows Canadian locations?
5- How different are these windows from other slider vinyl basement windows (SVBW) made by Farley Windows and shown on their web sites?
6- What is the status of warranty on these windows?
7- Are the warranties same as other SVBW Farley Windows?
8- Do these windows carry the National Fenestration Ratings Council certificate as well as certifications from the AAMA and Energy Star?
9- Have these windows been tested with standardized tests by CSA or other credible testing organizations and found to be leak-free windows? Water? Air?
10- Why the window performance data are not available for these windows?
11- Has Farley Windows conducted a simple water test to determine the threshold limit of water leakage on any of these windows since the matter was brought to the companys attention earlier this September?
12- Are these windows still sold in stores?
13- Have you informed all those who have purchased these windows about the defect?
14- Have you initiated the necessary course of action to mitigate further losses to your customers?
15- Why Farley Windows does not provide a copy of two servicemen reports and other details that may prove these windows are not defective?
16- Does Farley Windows have an engineering department with engineers and R&D people who can provide reasons for not designing an adequate drainage for these windows?

Mark
Mississauga, Ontario
Canada
Author: Contact with Author

Offender: The Home Depot Of Canada - Farley Windows

Country: Canada   Province: Ontario   City: Mississauga
Address: 2920 Argentia Road
Phone: 9058143860

Category: Construction & Repair

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