» Shops, Products, Services » Complaint / review: Canadian Tire - Exchange | #12375

Canadian Tire

Last February 6th my wife bought a present for me. It consisted in a solder gun. She bought it from Canadian Tire in Sarnia Ontario (the only one in this small city). Before she gave it to me, she removed the sticker that includes the price and at the same time the code bars. Of course it was a present, so I was not supposed to know the price. Unfortunately this solder gun was to small for my job (truck mechanic).

Next day I went back to the Canadian Tire store and explain them that I needed the industrial solder gun, so I wanted to return it and get the right one, of course paying the difference and showing them the original receipt. 45 Since I started explaining my situation, I felt the difference between me and the rest of the customers. My mother language is Spanish, even though I speak English, I should have accent, I don't have blue eyes, clear skin, etc. and they denied the transaction saying that they need the sticker where the price is included in order to make the return or credit. The name of the girl who took care of me is Lynn and is not the first time that I have problem with her (some friends mine have the same opinion) then I tried to talk to the manager (his name is Steve) and he was worse than the girl.

My question is: Why when I try to return or exchange any type of tool I have the same problem, even if they are lifetime guarantee? Is it discrimination? Do they practice discrimination in this store? Why only with customers who are minorities like me? I asked to one of my friend who is a "real" Canadian to exchanged for me. And guess what? There was no problem and nobody asked any question. At the end I feel like a second class Canadian Citizen in this country.


Company: Canadian Tire

Country: Canada   Province: Ontario   City: Sarnia

Category: Shops, Products, Services


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