I purchased a Mastercraft drill from canadian tire june 14th 2008. I was not happy with it. So I brought it back two weeks later with the receipt and all the parts with it. After I told the customer service lady there is nothing wrong with it and that I just didn't like the drill - so I would like to exchange it. She proceeds to look at me then the drill go through it will a fine tooth comb and say "are you sure it's not broken? ", looking at me like I am lying.
She then calls someone on the phone. Then proceeds to tell me I am missing a small cardboard advertisement that is located on the case of the drill, and because of this will have to charge me 10% to return the drill because some of the packaging is missing!!! I couldn't believe that!! She wanted to charge me $15 for a piece of garbage cardboard!!! I said no way. I said that if she looked in the display case now, most of the drills did not have that cardboard piece, and I am sure mine didn't either.
She still would not do anything. This is the best part. I asked to speak to a manager, she calls someone, puts down the phone, and says, "The Manager doesn't want to talk to you." I was set back a bit... Then I said what if the drill was broken? she said she would return it no problem. So If I lied and said that the drill was bad, I would have had no problem!!! Wow!!! this is just one way Canadian Tire is losing out to bigger American stores that know a lot more about customer service.
I learned that if you want something done at Canadian Tire you just have to lie straight to there face, or just avoid going in at all!