I ordered flowers and chocolates for my sister on May 6th for delivery May 7th. I paid extra money to have the delivery between 9 am and noon on the 7th. My sister never received the flowers or the chocolates. I have been trying to get in contact with this company since 12:10pm May 7th and still nothing. I have called and left messages, no return phone call. I've emailed 3 times and nothing. I tried their online live chat, it doesn't work. I am at my wits end here. The flowers and chocolate were suppose to be a surprise for my sister to lift her spirits. She had a major car accident earlier this week and is a very luck lady. I didn't want to have to bring this to her attention as again, it was suppose to be a surprise. I will never deal with this company again, and if you are smart you will read all the other complaints and believe them. My unfortunate part is I didn't investigate them first. We have an online business and would never dream of treating our customers so bad. I have to wait until the charges are posted to my visa before they can do anything. Once this happens they are going to reverse the charges for me.