Complaint / review / scam report
Yellow Pages
Not holding their side of deal

I posted an ad in yellow pages for my small landscaping business, after about an hour of meeting with one of thier sales reps who came to my house. We went back and forth on what he wanted to set me up with and what I wanted to pay for. I eventually agreed to place my main ad in the Landscaping section, with an additional listing in Ponds, Fountains, and Water Gardens. Needless to say, I got the landscaping part, but not the water gardens part. I phoned in to complain about this, and right away the person on the phone said that the reason it didnt go through is because my number is a cell phone number and they cant use cellphone numbers for additional listings. I mentioned that the additional listing is directly on the agreement that I signed, and he could see that, and agreed with me. However, he said he would initiate an "investigation" (although we just figured out what happened in 2 minutes), and would get back to me within 21 business days. Months later, I have not received this call. I am getting tempted to stop paying my monthly 110.65, but I'm sure they'll try to collect and I'd rather it didnt go sour like that or it might affect my credit. Not happy with how they didnt meet their side of the deal here mainly due to salesperson ignorance and how I'm stuck with it.
Author: Contact with Author

Offender: Yellow Pages

Country: Canada   Province: British Columbia   City: Chilliwack

Category: Newspapers & Magazines


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