Complaint / review / scam report
Calgary Herald
Very poor customer service

So it happened this morning. No paper delivery. Its happened before I call and they send me my paper. No Problem .. But today was a whole lot different. I called at 7am to complain about no delivery, no problem we will have a copy there by 7:30.. So at 9:30 I called and talked to the customer service department and she explained that they were sorry and that a copy would be there in about 2 hours.. At 1:45 this afternoon I called again to inquire about the newspaper delivery.. this is what gets me.. The customer service rep explained that because its late afternoon they can't do a thing about it, so even after I explained the previous 2 calls that I made she sounded like a broken record there is nothing we can do about it you will have to just put up with it... GREAT CUSTOMER SERVICE...