Hot Deals Canada posted an advertisement in the Dallas Morning News for a customer service job. I responded to the job offer and received the email pasted below from David Schroeder:
Thank you for submitting your resume. HDCanada, HotDealsCanada, is an Internet Service Provider located in Mississauga, Ontario, Canada. We have been providing Internet service across Canada for the past 7 years.
Our Tech Support & Billing Department has a limited number of Help Desk Agent openings. After reviewing resumes, we are glad to inform you that your resume has passed our initial screening process. In order for us to complete our final selection, we request you complete the attached questionnaire and send it to us no later than July 28th, 2003
Upon receiving this questionnaire, we can complete our screening process and let you know our decision. We look forward to hearing from you and thank you for your interest in our company.
After returning the questionnaire, I recived a call from Kristy Czegel informing me that I passed the second screening and she had some interview questions to ask me. After I spoke to her, I received an email from Ms. Francine Tremblay see below:
We are pleased to inform you that you have been selected as a Help Desk Agent for HotDealsCanada. After reviewing your application and resume, we are very impressed by your qualifications and feel you can be a valuable asset to our organization. We are offering you a position as a Help Desk Agent in our call center. You've the option to re-locate to Canada and work from our facility, or we can set you up to work from your home for our call center. You have to come to Canada for 2 weeks to receive a paid training course. Accommodation and transportation will be paid by HotDealsCanada. No matter which option you choose, we are required by law to arrange a work
permit Visa for you, as you still have to pay the Canadian Federal Tax.
In order for us to continue with our hiring process, we are required to arrange a work permit Visa through Human Resources Development Canada. The processing fee for the Immigration Lawyers is US $575.00 per applicant. In order for us to continue processing your application, you are required to pay a US $75.00 Deposit in order to guarantee your commitment. HotDealsCanada will pay the remaining $500.00. If you are interested in continuing the hiring process with HotDealsCanada, please fill out the attached Employment Authorization form and Offer of Employment. In addition, the Lawyers will require a copy of your Passport or Green Card, educational certificates, along with the US $75.00 Deposit payable by International Money Order to HotDealsCanada. All Deposits can be mailed to the address shown below.
For any additional questions or concerns, please contact Mr. David Schroeder or me at your earliest convenience. If we do not hear from you by August 18th, 2003, we will assume you are pursuing other opportunities. Thank you in advance for your time and we anticipate hearing from you.
Yours Sincerely,
Ms. Francine Tremblay
Operations Manager, HotDealsCanada
Office: 905-277-####
In addition, a job offer was attached: see below
August 08, 2003
Dear
Congratulations! On behalf of HotDealsCanada, a dynamic leader in Internet Service Providing, I am pleased to confirm our offer of full-time employment as a Help Desk Agent in the Technical Support Department.
Start Date and Salary
Your start date will be September 22nd, 2003. Your starting salary will be US $40, 000.00 per annum and will be paid every two weeks. As will all new employees, you will be subject to a three-month performance review, starting with your first day of employment. After that, performance and salary reviews will be conducted annually on the common review date.
You will be entitled to 2 weeks vacation per year, in addition to statutory holidays. Vacation leave is accrued on a bi-weekly basis.
Confidentiality Agreement
All HotDealsCanada employees are required to keep all HotDealsCanada information confidential and not disclose such information, except where expressly authorized by HotDealsCanada in writing. We must receive a fully signed copy of this Agreement without alteration before a security badge and computer access accounts can be issued to you.
Orientation
You have been registered in the HotDealsCanada orientation program, which takes place on the first Monday of your employment with HotDealsCanada. This orientation, which takes place at 5-2325 Hurontario Street, Suite 228, Ontario, Canada, runs from 8:30 a.m. to 4:00 p.m. (lunch is provided). Please sign in at the main reception desk upon arrival.
Condition of Employment
This offer of employment is conditional upon HotDealsCanada receiving the following:
1. Confirmation of your ability to work permanently in Canada
For Canadian citizens, please provide your social insurance number. For all others, HotDealsCanada will arrange work permit Visa.
2. Confirmation of your education
Please send us one of the following: a copy of your highest degree or diploma from an accredited university of college, a copy of your official transcripts or a letter from the university or college indicating that all degree or diploma requirements have been met.
3. HotDealsCanada's receipt of this offer letter, the confidentiality agreement and relocation agreement (if applicable) all signed by you without alteration.
A response to this offer is requested within one week from the receipt of this letter. If we have not heard from you within that period of time, this offer will become null and void.
Should you have any questions about this offer or this position, please contact our HR Manager,
Mr. John Schroeder at 905-277-####.
To accept this offer verbally, please send this offer to either Mr. David Schroeder, or myself. In addition, please sign both copies of this letter where indicated and return one fully signed copy.
We are proud of what we have accomplished at HotDealsCanada. Our future is bright, and our enthusiasm is contagious. We are confident that you will have every opportunity to develop and thrive in the energizing environment of the Company.
I look forward to welcoming you to the HotDealsCanada team and to a rewarding working relationship.
Yours sincerely,
Ms. Francine Tremblay
Operations Manager
HotDealsCanada
Encl.
I accept the above offer of employment with HotDealsCanada.
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Signature Date (MM/DD/YYYY)
Date of Birth:
I signed the offer of employment, and returned it to Ms Tremblay by express mail along with all of the requested documents and the immigration application and $75.
I emailed Ms. Tremblay to confirm the job offer, she responded and told me tht I was hired, and I resigned from my current job 2 weeks before my start date with HD Canada.
When it was time for training, I never heard from anyone. No one would respond to my phone calls or e-mails. I called the Consulate General's office to check on the status of my immigration application, and they informed me that an application was never submitted.
I would advise anyone to not trust this company or purchase any products from them unless you are 100% sure, and they give you a phone number that actually has someone answering it as opposed to voice mail. They do not answer the number listed on their website either.
I filed a report with the BBB in Canada, and they informed me that the Company will not respond to them and I could pursue legal actions.
Danita
The Colony, Texas
U.S.A.
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