We overpaid viceroy homes over $100, 000 on 4 home packages for a development in California. We tried for 2 years to get our money back. At sometimes begging their Vancouver based California salesman to help, only to always be lied to. That might have meant he'd have to give back his commissions on our sale. Their accounting dept confirmed that we had $105k left in our account, when we pressed them for the refund the COO of the V.H. had someone else send us a handwritten note stating there was only $55.00 left. We are not the only ones who have lost their money dealing with Viceroy Homes.
If you read their corporate records you will see that this is a pattern of retaining what they call "forfeited deposits" totaling hundreds of thousands a year in profits, in their own words. After reading the corporate reports I think you'l think twice about giving them your money. We have begun filing complaints with several states attorney generals offices and will pursue this at the federal level as well. We are also complaining to the Canadian Government. I agree with the other complaints about Viceroy and the call for a class action suit. We will be doing our part to this end.
As a former sales person for Viceroy Homes I know all about Viceroy' ways of not disclosing and misleading people when they sell their products. Most of my time at Viceroy was spent trying to make the company honor warranty issues with customers. If you are considering giving them a deposit I would be more than happy to send you copies of e-mails regarding warranty matters and how they typically will settle for pennies on the dollar even when the mistakes are theirs. Viceroy's tactic on settling disputes is to wait you out and wear you down so you'l agree to settle for those pennies on the dollar
By the way, Viceroy Homes has been purchased by a Russian company and are now a private company. They don' have to publish corporate reports anymore.
Before you make the same mistake we did, trusting them and their smooth talking Vancouver based salesman in the blue suit, and giving them your hard earned money, Google deep and read about all the terms of their sale. With the current growth in the Russian construction market and the near constant downsizing of their Vancouver factory, one needs to wonder how much longer they will be around. The answers are all there if you read between the lines.
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