I would like to submit a complaint about the technician that Kitchenaid has contracted to service our area. I put a call into the technician 6 weeks ago, he came out to look at our dishwasher and informed me that I needed a new control board. As we were going to be out of the country for three weeks, he said he would order the part and install it when we got back. We have now been back for 2 1/2 weeks. I have called him a number of times and am always told that the part is due in "today". I spoke to him last one week ago when he told me, again, that the part was due in that day. I contacted Kitchenaid directly and they informed me that the part is a stock item for them (I could have it delivered the next day) and that the part is still under warranty. It is totally unacceptable that I should have to wait for 6 weeks to have a part replaced that is readily available. I am thoroughly happy with the service I have received from Kitchenaid but I believe they should contract a different service company.
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