On May 15th I placed an order for a Mitsubishi projector from http://www.complete-it.ca. At the time of purchase I was not aware of a very high 20% restocking fee. Before my order was processed I had to argue with Kevin about the city I live in followed by having my order processed. I received the projector on May 26th and on the same day I sent the following e-mail to http://www.complete-it.ca as the online RMA request form gave me an error:
Where do I send this projector back for refund? It has an extremely loud fan and a high pitched whining sound.
Here is the e-mail recored between me and www.complete-it.ca after that:
for warranty concerns you should speak with Mitsubishi.
Does it sound like there is a problem with the projector? Mitsubishi would be the best to determine if there is a problem with it.
By law in Canada I am allowed to return goods for refund if I am not happy with the product. The projector is not defective but too loud for my liking.
I will be contacting ViSA if you refuse return.
How do you know the projector is not defective? I suggest you contact the manufacture to discuss this with them.
If you wish to return the projector:
Please refer to our policy on our web prior to doing this.
A 20 percent restocking fee will be held back for all returns, subject to our inspection and acceptance of returned items
Specifications are published on our web, Here
Any return to our office with out a VALID RMA will be refused
20% restocking fee for what? I did not agree to this agreement at the time of purchase . This information was not disclosed when I was making this purchase.
I will be reporting your site to www.usaconsumercomplaints.com
It's clearly written on our website.
Do the consumer complaints and I will advise my legal council to sue you for libel look if up if you don't know the definition
Govern yourself accordingly I strongly suggest you seek legal council prior to doing this.
Never fear the truth and be bullied into backing down if you know your rights. I will never by anything from this guy again or his website "complete-it.ca". Very Unprofessional
Anmore, British Columbia