On May 15th I placed an order for a Mitsubishi projector from https://www.complete-it.ca. At the time of purchase I was not aware of a very high 20% restocking fee. Before my order was processed I had to argue with Kevin about the city I live in followed by having my order processed. I received the projector on May 26th and on the same day I sent the following e-mail to https://www.complete-it.ca as the online RMA request form gave me an error:
"Hi
Where do I send this projector back for refund? It has an extremely loud fan and a high pitched whining sound.
Regards
Arthur Kielec"
Here is the e-mail recored between me and www.complete-it.ca after that:
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K.Benton:
for warranty concerns you should speak with Mitsubishi.
Does it sound like there is a problem with the projector? Mitsubishi would be the best to determine if there is a problem with it.
A.Kielec:
By law in Canada I am allowed to return goods for refund if I am not happy with the product. The projector is not defective but too loud for my liking.
I will be contacting ViSA if you refuse return.
K.Benton:
How do you know the projector is not defective? I suggest you contact the manufacture to discuss this with them.
If you wish to return the projector:
Please refer to our policy on our web prior to doing this.
https://www.complete-it.ca/customer/purchase_policy.php
A 20 percent restocking fee will be held back for all returns, subject to our inspection and acceptance of returned items
Specifications are published on our web, Here
https://www.complete-it.ca/projector/MitsubishiWD500U-ST.php
Any return to our office with out a VALID RMA will be refused
A.Kielec:
20% restocking fee for what? I did not agree to this agreement at the time of purchase. This information was not disclosed when I was making this purchase.
I will be reporting your site to www.usaconsumercomplaints.com
K.Benton:
It's clearly written on our website.
Do the consumer complaints and I will advise my legal council to sue you for libel look if up if you don't know the definition
Govern yourself accordingly I strongly suggest you seek legal council prior to doing this.
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Never fear the truth and be bullied into backing down if you know your rights. I will never by anything from this guy again or his website "complete-it.ca". Very Unprofessional
Smack007
Anmore, British Columbia
Canada
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