Subject: Disputing a Charge
Reference No: 24492156257820236047367
Transaction Date: September 14, 2006
Credit Card: ****-****-****-5140
Purchase Amount: $1, 500.00
PayPal Buyer E-mail Address: xxxxx
PayPal Seller E-mail Address: [email protected]
To Whom It May Concern:
I would like to dispute this charge (Reference No. 24492156257820236047367) on my credit card (Credit Card: ****-****-****-5140) for the amount of $1, 500.00 due to the fact that the purchased service was not met as per the verbal agreement with The Seller (Mr. Roshan Shah of BPO Canada). Mr. Roshan Shah of BPO Canada promised me that he would complete the project and ensured me with his 100% satisfaction guarantee service applicability. The entire project was a total hoaxed and I was promised that he would refund the money if I weren't satisfied.
Mr. Roshan Shah also refused to provide me with any documents or any proof to affirm their activity during the development of the software. During the beginning stage of this agreement, the Seller wanted me to pay by wire transfer but I didn't feel comfortable with this because it was an overseas transaction. Mr. Roshan Shah was very hesitant to accept the payments by credit card in the beginning but he finally agreed to it after I explained to him why I wanted to use my Visa (due to chargeback reasons).
After the Seller accepted the payment I was never provided with a receipt or an invoice. I had asked for this numerous times from Mr. Roshan Shah but there was no prevail.
Mr. Roshan Shah development of the software did not function as specified in the work activity sheet. The Seller promised me that he would fix the problem but yet he had several excuses such as, "a sick family member was in town", "someone died in India", "the programmer that created your software is no longer with us", and this went on for 2-1/2 months.
Mr. Roshan Shah agreed to a refund but it has been impossible to reach him since the last time we spoke. I am not satisfied with the service and this is not what we agreed upon. I also never signed a proof of sale nor a document of approval therefore I am honoring my rights to disapprove this transaction.
Sincerely,
Carlo Desierto
PayPal User/Email Address: xxxx
Phone (858) ***-3864
Carlo
San Diego, California
U.S.A.
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