This company presents themselves as harddrive recovery specialists. They present themselves as a business that recovers data from crashed hard drives and then will return the data on the medium of your choice. They say that they do the recovery work for a fixed fee of $690, plus a per piece media cost to copy the data, plus shipping charges. This information was all reitereated and confirmed with them prior to entering into a business transaction. Their site says that they repair your hard drive and recover the data; pre-shipment reiteration of this to Databe.com received a response from Databe that they DO NOT REPAIR the hard drive, they only recover and return the data.
Upon shipment of my hard drive to Databe.com, they immediately requested that I send another drive to them for 'parts' in order to recover the data. In all prior discussions, there was not ever any mention that a customer had to provide anything else or additional drive 'parts' for them to complete the recovery task. It seems that Databe is using customers to provide unnecessary drives or parts for other intended Databe purposes. There seems to be a business misrepresentation regarding their professional skill in recovering data, and their intended purposes of business transactions with customers.
So I requested that Databe.com return my hard drive so that I can have another vendor complete the data recovery service. I am willing to pay for the return shipment, however, Databe.com does not have a method to provide online payment or secure link payment processing for me to pay for the return shipment. Based on the business misrepresentation by Databe.com, I certainly cannot trust them to handle my credit card number for return shipment processing.
An e-mail to Databe.com requesting a Manger's attention received a 'curt' response that they cannot provide free donor hard drives, which contradicts the information that they provided to me prior to shipping the hard drive for data recovery service.
So now I cannot get my hard drive returned from them intact as shipped to them, and they did not respond to my e-mail request to provide a secure payment link for pre-payment of shipping costs.
I do not recommend Databe.com as a professional data recovery service specialist, and strongly discourage others from using their service based on my personal experience. Databe also seems to be very unprofessional and deficient in their communications with customers.
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