Complaint / review / scam report
Shoppers Drug Mart
Poor service and card policy

I shopped with my brother at the Shoppersdrugmart at Centre Street NW of Calgary this early morning (around 9:30am) and the shopkeeper stopped me from using my Shoppersdrugmart Optimum card to buy anything for my brother. Without any clarification, she assumed that it's my brother making the purchase and insisted that my brother use his own card. I told her that my brother had no card and we had been using the same card for almost 10 years since the very first release of Shoppers Drug Mart card, but she insisted that my brother should get his own card and I could not use my card to buy the product for him. Although my brother was the one who took the product to the cashier desk, why should my brother instead of me be buying? I told her that even Airmiles cards were for the whole family but she said it's her company policy that each person could only use his/her own Optimum card. We bought the product anyway since it's just a can of Excel Spearmint (60pc) for a few dollars which could not possibly earn us many points, but her racist and discriminating manner made us sick. I told her that we were of the same family so why couldn't I use my card to buy anything for my brother, but she insisted that each person should only use his/her own card even if they're in the same family. Is that really? If so I would cancel my Optimum card with immediate effect for this very negative shopping experience due to such a fool's logic that the card could only be used by the corresponding card owner and could not be used to buy anything for others. While Shoppersdrugmart allows card points transfer, why can't a card holder be allowed to use the card to buy something for others as gifts? And why did she stop me from buying any regular priced products for my brother and insisted that my brother to buy it when my brother didn't even have an Optimum card? I strongly believe such racist and/or discriminating service is intolerable. I don't think any of my family members and my friends will ever return to Shoppersdrugmart again!!! To whom this may interest, that irrational shopkeeper was a Caucasian woman aged about 40, short, a bit slim and wearing eyeglasses. She did not even say thank-you after our purchase.
Author: Contact with Author

Offender: Shoppers Drug Mart

Country: Canada   Province: Alberta   City: Calgary

Category: Health & Medicine


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