Subject: Bad attitude of your cashier Ms. Christine? At register #1 at Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2
President and CEO
Shoppers Drug Mart
[delivered via webmail box at http://fd3.formdesk.com/shoppersdrugmart/contact_us]
We are writing to express our disappointment at the rude and obnoxious manner of your female, oriental, pharmacist, with short, dark hair, wearing red-rimmed eyeglasses, displaying NO visible name-tag, but who responded to the name of [Chris? OR] Christine? When addressed by a fellow employee in the store.
We shopped at this Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2 on 23 October 2010 in the late evening.
In return for our cash payment, this employee who was dawdling at another register [i.e. cash register #2 while she was supposed to be attending to cash register #1, and made us wait for OVER 2 minutes WHILE she PRETENDED to ignore us standing to pay for our purchases], gave us a TOONIE [i.e. 2 dollar Canadian currency coin] that was BADLY DEFACED in return for our BRAND-NEW $20 Canadian currency bill.
We politely requested her to provide us a COIN AND/OR OTHER currency that was NOT defaced, and explained to her that another merchant would be legally correct IF he REFUSED to accept THIS DEFACED coin that she was giving us. FURTHERMORE, WE ARE WITHIN OUR LEGAL RIGHTS TO REFUSE TO ACCEPT A DEFACED COIN AND/OR TORN &TATTERED CURRENCY NOTES FROM HER. THIS IS ESPECIALLY VALID SINCE WE DID NOT provide her ANY DEFACED AND/OR TORN & TATTERED CURRENCY.
SHE REFUSED TO DO SO.
We asked for the store manager. She told us that she was IN-CHARGE.
We asked her for the contact information for the head-office AND told her that we will NOT leave the store UNTIL we get what we are legally entitled to, i.e. AN ACCEPTABLE CURRENCY CHANGE, OR SHE CAN TAKE HER MERCHANDISE BACK AND CANCEL THE TRANSACTION. AND IF NEED BE, WE WILL CALL THE POLICE NOW AND TAKE THE MATTER UP AT SMALL-CLAIMS COURT, EVEN IF WE HAVE TO SUE SHOPPERS DRUG MART FOR HARASSMENT, MENTAL ANGUISH, PAIN & SUFFERING CAUSED TO US, AS A CONSEQUENCE OF THIS UNDUE HARASSMENT AND A VIOLATION OF OUR CIVIL RIGHTS.
AT THIS POINT, SHE EXCHANGED THE DEFACED TOONIE COIN FOR ANOTHER TOONIE COIN.
When she opened her cash-register again, we noted that SHE HAD PLENTY OF TOONIE, LOONIE AND QUARTERS IN HER CASH-DRAWER.
THEREFORE, this was NOTHING BUT AN EVIDENCE OF BAD ATTITUDE BY YOUR STAFF, FOR INCONSEQUENTIAL REASONS AND PURE HARRASSMENT TO US.
Please be advised, that the best advertisement ANY business carries is by word of mouth, irrespective of the dollars spent on promotions, optimum-card-deals, and advertisement. And this employee ON YOUR PREMISES, WEARING YOUR UNIFORM, CONDUCTING YOUR BUSINESS, REPRESENTED YOUR SHOPPERS-DRUG-MART logo and store.
WHAT do YOU think we have to tell people WE KNOW about Shoppers Drug Mart and our experience.
Therefore, we are constrained to observe, that in comparison to your competitors at PharmPlus/ Rexall and Zellers, the quality of your EMPLOYEES is MUCH below an acceptable level.