Canada-Complaints.com » Health & Medicine » Complaint / review: Dr Bernstein - Banned from program | #1089

Dr Bernstein
Banned from program

I am the next victim of being banned from the Dr Bernstein program!

To make a long story short, I went for my Dr's appointment end of March and had to bring my 2 year old daughter. She acted up at first as any 2 year old would being in a foreign environment. She finally calmed down but the Dr on site had no interest in seeing me and stated that she wouldn't take me in with my daughter in the room. I agree, my daughter was crying and having a fit but she calmed down within 7-8 minutes. I was still refused to be seen as the Dr stated that she didn't have time to see me as she had another appointment scheduled.

I called the call centre and wrote an email on recommendation from one of the staff members. I told them in the email that the behaviour was unacceptable from a Dr, that it was unprofessional and that I expected that action be taken to rectify the situation. I also stated that I would be going to social media to let the public now about this situation. Slap in the face to me! I received a very cold email in return from the Dr Bernstein office saying that any dr wouldn't be able to conduct an appointment with a screaming child. So does that mean that If my daughter cries, any doctor, regardless of situation, can refuse health care?

I phoned the call centre today and was told Mr Bernstein himself banned me because I threatened to go to social media!! I laughed! Of course I will let the public know that these people absolutely do not care to help anyone, they just want the money.

Was I angry? Yes. Was I frustrated, yes. Did i raise my voice? Absolutely. If the Dr Bernstein clinic wanted to come to me to fix this problem, I would have been more then happy to. However, Bernstein himself banned me and just shut me out!

They truley do not care for their clients.

Date:

Company: Dr Bernstein

Country: Canada   Province: Ontario

Category: Health & Medicine

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