We purchased two identical dining sets. when they arrived BOTH tables were damaged and could not be used.
if BADBOY resolved this within a reasonble time frame I would not be writing this. Unfortunately 4 weeks, several unanswered phone calls, and several store visits have not yet been enough to get action. I am fed up and NEVER want to deal with their lack of service again, but am just now being told that they will not provide a refund, only exchange. Time for me to get the better business bureau involved.
I have never seen such poor service or care for customers in my life. They admit they should have had this resolved weeks ago, but dont seem to be able to understand that I am done with them, and wont bend their policy about giving a refund.
Four weeks of eating off my lap because I dont have a table to sit at, is not acceptable to anyone that I have ever known.
DO NOT buy anything from this company. EVER!! You have been warned.