We bought out dining table back in MAY 2009 . The delivery guy banged on the door and just pushed past me and threw the boxes on the ground. We were told he ha to remove it from the packaging and he argued with us then walked out. when we started to open the box there was a massive chuck out of the side so we stopped opening and I called the store and... See Morethe store said we had to call the warehouse. I called the warehouse and she claimed they were out of the area, but we could see the truck in the loading area still from our balcony. She argued with us. She continued to ask me if it was "something we could live with". NO! Then she told me to set the table up until they can send a new one. NO! Then she said she wanted me to go through the box and pull out the stuff that is fine, "because it all gets shipped in one box and when the new table comes could go through the new stuff and pull out only what we need". NO!
Eventually the new table came the next day (this is day 2 we've had to take off work) and the driver came up with the stupid guy from the day before. We got the table open and there was a crack in this one. We were told it can be fixed so we called the warehouse and they called the fixer guy. He cancelled 2 days, on each day like an hour before he was supposed to show. EVENTUALLY he showed up a few weeks later and said we'd get a new table top and chair. We still haven't seen anything. They don't return messages, I've called and been put on hold so many times, and now I called this morning and still got put on hold, transfered to a different customer service rep beause the first one was sick of me calling affter she kept putting me through to voicemails. The second one only did the same thing. So now I'm waiting for a call back that I won't get. So tomorrow morning I will call again and if that doesn't work I am seriously going to go to the media... OH and I've emailed their Head Office TWICE and no one has gotten back to me.
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