I have rogers wireless services for last 4 years from the time i came to Canada as Immigrant.
This how they treat you?? its really sad but thats the truth since this is one industry which is run by only few companies and they think customer is just a number to them.
Yes a number. I was thinking of upgrading my phone since it was not any good. So i called Rogers sale & they showed how can i upgrade my phone to I phone and bill will increase from $ 51 to $70 with tax. I explained to the sale girl that i donot use this hone that much so do want to spend too much.
My last services had $ 30 plan & caller id service for extra $ 8 . It took at least 2 hours for her to make the deal and she explained me that the upgrade will only cost me $ 70 with tax in total.
To our surprise when using the phone when ever we received calls it used to be unknown call. Hence I called back to Rogers & thus they tell me I donot have caller Id, it will cost me another $8 / month for that service.
Not only that none for the service representative acknowledged that it was a fault on the sale rep for not explaining thing properly but they have one word" we apologies ". That is, now if I want service pay more >>>.
This is good exmple how to treat customers.
Yes I have to stick with Rogers as I signed a contract, but they lost me forever.
you can run your business on thinging customer as number but Iam sorry this will not last long.
FROM A CUSTOMER or A NUMBER???
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