Absolute worst customer service anywhere! First of all, I purchased (what I thought was) a Logitech wireless keyboard and mouse combo. When I arrived home some two hours away, I found the package contained an old Hewlett Packard PS2 keyboard and nothing else! I emailed the store manager to inform him of what happened and that I would be back in Edmonton in a few days. He replied that he was sorry for the "misunderstanding" and that they would take care of it when I returned! Upon arrival, I was appalled to see the extent to which they would go to discourage the return of this item. The staff seen me place the box with receipt onto the counter... but chose to ignore me and spend twenty minutes doting over another customer who was trying to pay for an item using multiple payment methods... unfortunately, the til was very confused! This ignorance, in and of itself, is unacceptable... but it gets worse! I show a staff member the used keyboard in the box and he asks "whats the problem"? Incredible! I grab the PS2 chord and say "you've sold me and old used keyboard"! He looks at the chord and exclaims "well wireless keyboards need power too"! Ultra incredible!! I said "yes they do, they're called batteries"! Again I ask for my refund and was told only the manager can do refunds. I waited quite awhile and was told the manager is on the phone but would be with me shortly! After about 45 minutes I actually stuck my head into the managers office and explained my purpose and told him I have a doctors appointment to go to. He showed his concern by spending another 30 minutes on the phone!! Meanwhile, the three stooges act continued. The incompetent employee who sold me the keyboard in the first place comes over to add his vast wisdom toward the situation. "It's no-body's fault... not your fault... not my fault" he exclaims! Hold on Sherlock! It is somebodies fault and I would appreciate it if you would leave me off that list! He then decides to try and scold me but was unsuccessful as I diplomatically to him where to go :>) He walked off (goon)! Finally, after 68 minutes and no sign of the manager, Darren Stocks, the initial employee who proclaimed only the manager could execute refunds, comes out of the managers and makes a slow stroll around the store, glancing back to see if I was still there. Hello... still here! He comes over and says the manager is busy and that he would go ahead and credit back my MasterCard. WOW... thought only the manager could do that (hypocrite). In summary, this store is by far the lowest when it comes to customer service and staff integrity! Stay away and let them sink into the oblivion of which they are so deserving!! P.S. Told my Doctor why I was late... he said he and his family do not shop at Visions and likely never will! You see, one bad apple can spoil the punch! Live long and shop smart!
Remember, Visions Electronics, 10421 - 170 st, Edmonton, Alberta... stay away!!
JP
0 comments