Consumer complaints Investigation:
WSI, a privately-owned company is legitimately established and is forthcoming about its location, identities of theirsenior management and its franchise opportunity. The company discloses any and all information about their operations to ensure the highest customer/franchise confidence.
Most complainants investigated to date by consumer complaints appear to be competitors or ex-employees, although 3 of the consumer complaintss had complete, bona fide contact information. WSI is actively working to resolve those cases. In many cases IP addresses of individuals "claiming" to be from the United States or from various countries internationally, but were actually found to be posted in Toronto, Canada - indicating reports were most likely filed maliciously and falsely under various identities, but were actually from the same group of only a few individuals.
WSI has experienced rapid growth. In the past it experienced some growing pains with respect to customer responsiveness, but has overcome it with additional support capability and improved customer service, systems and processes.
They appear to be a caring company - They work with and for kids around the world showing goodwill and financial support through many charitable organizations.
The company maintains strong reputable business partners, who help them enhance their operations and support; which includes IBM, Oracle and Price Waterhouse Coopers.
They pledge to fully address each and every person who has a bona fide complaint about them utilizing recommendations set forth in the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program, which WSI is participating in fully.
Read the full report on WSI.
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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I bought an Internet Franchise from WSI 2.5 years ago. I was told that I did not need any internet experience. What I found was the following:
The training is inadequate
The support is non existent
The production houses that you work with are only interested in making money. They provide almost not help with technical problems or web design issues.
One year into the project I dropped out of the Franchise. I was never able to get my money back. In fact they tried to charge me an ongoing fee of $300 per month. I refused to pay and had to send a registered letter to stop them from having a collection agency call me.
If any one is thinking of buying into this franchise... Do not do it!!!
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