I need your help, PLEASE! I happen to have 2 properties in Raleigh, North Carolina I am going through a BITTER divorce, so I left my house located on ****, Raleigh NC 27614 and I moved to another property located on ****, Raleigh NC 27614. I had AlarmForce installed on ****, Raleigh NC 27614 When I moved out, after 9 months or so, I called AlarmForce to also install the security system on ****, Raleigh NC 27614
The new installation on the new address was problematic. The garage door sensor would not "chime" when the door was open and the technician had to come back twice to fix it after I spent several hours calling them and trying to move the "2-way box" to different locations around the house, "PER THEIR INSTRUCTIONS" The problem is that AlarmForce sent the technician, Jeff Gray, to the wrong house to repair the newly installed alarm. This Happened on October 6th. AlarmForce has this documented and they admit to it.
My wife has a protective order (restraining order) on me and she filed a law-suit for trespassing and trying to gain access to the house. This cost me $2, 109 in legal expenses and I had to take 2 days off of work. This case got continued because the AlarmForce contractor refused to come voluntarily to court and I had to spend $609 to have him legally subpoenaed. Their technician, Jeff Gray (phone number: 919-368-2602) was actually subpoenaed and he went to court on December 21st 2011 as a witness and he testified in court that he went to the WRONG house.
AlarmForce CAUSED this problem to me and they refuse to reimburse me. They need to take responsibility for the problems they cause to their customers. It is a very simple issue. They do business right here in Raleigh, NC, but their company is in Canada. Please file my complaint on my behalf immediately.
Their customer service address is:
675 Garyray Drive, Toronto, Ontario M9L1R2
I am user number 643147
Their Phone number is 1-800-267-2001. Their website is https://www.alarmforce.com/
My Name is Flavio **** (((phone umber redacted))). My address is ****, Raleigh, NC 27614 Thank You!
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