We recently purchased a property at Bois Franc, Saint Laurent, Montreal. the builders Sotramont seemed to be a good builder with many projects and had won some awards in the past so we felt assured that we would get a professional service and a quality home.
Unfortunately, we found a couple of issues other than the usual little problems with a new home. One is a serious safety issue that concerns us (to be confirmed by inspectors) and another is based on a verbal agreement from the project manager at the time of inspection (to get me to sign) which he later withdrew due to higher than anticipated costs (costs which were incurred due to his verbal instructions and agreement).
I was still under the impression that a professional company will put these things right... but we are now 3 weeks later and they won't respond to calls or emails.
We are very disappointed and I am sure we are not the first to experience problems with Sotramont. They told us anything to get a signature and then washed their hands of responsibility when we found problems that will incur a cost to them even though these costs were incurred based on their verbal instructions. We are now forced to pursue the matter via local government and legal means rather than the contractors taking responsibility.
Our next hope is to see if Le Garantie Qualite Habitation actually has any meaning to help resolve these issues.
** I hope to update this complaint with better news in the near future.
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