Complaint / review / scam report
Hydro one
Disconnected forced to go Bankrupt

I have lived the past 20 years with a husband who has bi-polar, and a severe anger problem. I have lived very afraid of most things when it comes to him. I have not paid my Hydro bill since I have been off on long-term disability for depression and Acute Stress/Anxiety Disorder. I have always been brought up to NEVER be on disability let alone claim bankruptcy. However, here I am feeling like a terrible failure. In December, my husband and I separated, shortly after, my father passed away very suddenly. In January, Hydro cut off my services, and my children and I have not had a place to live since. I have tried to make several arrangements with them to no avail. I have had United Way and the Winter Warmth Program try to negotiate something but again no. I had called several times to Hydro to see their proticol on bankruptcy and have been informed EVERYTIME that they disconnect your account and reconnect the same day. I have tried to come up with the funds that I need to pay this and I just can't, they are charging me approx 300.00/monthly in late fees alone this on top of the security deposit. I telephoned them lastweek (after making a total of 9 calls to make sure of their protocol as I would be losing my job in results of claiming bankruptcy), to inform them that I would be claiming bankruptcy that day as my children and I have no where to live. They instructed me to have the Trustee fax the docments to them and if they received them before 2 that afternoon they would be able to connect my hydro the same day. I would have loved this. My son's only wish for Easter was to be back in his own home. A manager phoned the Trustee and stated that she would give me until 2:45 to get the documents in. I went down immediately to sign the papers with many tears. While I was there the same manager called to tell the Trustee to make sure she faxed the docs A.S.A.P, which she did. I left and by the time I arrived back home which took about 5 minutes, the same manager from Hydro one called me and said she would not be hooking my power back up as she didn't notice but my husbands name appeared first on the bill and mine name appeared second. I had just claimed bankruptcy for this but also I had to give up my career. She stated that my ex-husband who doesn't live at the residence would have to claim bankruptcy. After fighting with him for a week over this he finally called back this manager today and she told him that he would have to claim bankruptcy and then she would look at it again but doesn't know whether she will ever turn the power on again or not. I am so frustrated and sad for my children, how am I supposed to make all of this work? I made huge life altering changes, and now I can't undo any of them, as a result of being lied to by Hydro One. Please any advice would be grately appreciated. Thanks.
Author: Contact with Author

Offender: Hydro one

Country: Canada   Province: Ontario

Category: Construction & Repair


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