On 2011/03/19 in the afternoon I had a virus/trojan notification on my laptop which would not allow me to access the internet on my computer or delete any files such as SYSTEM TOOLS. The computer would only allow access to this SYSTEM TOOLS website that asked to purchase an antivirus program to fix my laptop. I fell for the SCAM as it appeared legit. I was billed $79.95 for a lifetime product but when I was emailed the product key to be entered it stated that it was invalid. The product key was copied and pasted as indicated but it would still not work. I contacted the customer support number 1-800-417-5679 and spoke to a representative who did not ask for any information to verify my purchase or identity. He did not even ask for the transaction id number, but only asked for my email address as he would send me another product key. I did not receive any email from him whatsoever. I used my desktop and went online and requested a new product key from the website "https://systemtoolonline.com". I was emailed another product key WHICH AGAIN DID NOT WORK, and continues to state that it is an invalid key. I again contacted customer service who advised me that I could be typing it in wrong. I asked for a physical address of the company and the representative began to stall on the phone. The representative began giving me a so called address which did not start with a number, but then when asked which city and province or state he was in he began to stall and change the subject. I advised him that I believed this was a scam and would be reporting it to my credit card company. I also asked for a postal code or ZIP code however he would not provide it. I then asked for a refund which he stated that he would refund my credit card at that time. The conversation then became heated as I advised him that he was scamming me and not providing a service. The representative then hung up the phone on me as he was raising his voice. My credit card company was advised however I have to call back in 2 business days to file a complaint. My concern is that multiple fraudulent transactions may be made on my card during this time.
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