Complaint / review / scam report
Best Buy Canada Hamilton ON
Unethical Salesperson

My mom needed a computer so we went to Best Buy. I found one with salesperson's help, he was very helpful and nice. Went back in when Mom arrived, found him again, said we'd take it. He checked stock and found only demo was left. Other salesperson left his customers to check stock too. He never made it to the computer because our guy said only the demo was left and this lady has bought it. Other guy RAN back to his customers and said only the demo was left and if they bought it, he would give them 10% off and sold it to them. Our guy apologized and offered to call other stores, but none had one. He offered to see if Manager could give us a deal on similar system. Manager said no. I said unacceptable because of other guy's totally UNETHICAL behavior. Our guy got a supervisor because Store Manager was too busy to talk to us.

Supervisor first said sorry, nothing I can do. I countered with explaining the unethical behavior. Goes away and comes back says maybe can give us reduced price on extended warranty or premium Windows 7 installation. Said I didn't want warranty, and was willing to pay for regular installation anyway, just wanted a similar machine at same price. Offered Norton, said no, I had just bought a new copy a week earlier for all home machines. Machine we wanted had 4meg DDR3 ram, comparable only had 3 but same make and $120 more. Said again not acceptable. He went away again and came back and said that premium installation would make the 3 meg machine actually run faster. Remained calm and said software does not replace hardware. He then said again it would because we don't install everything to make it run faster! Said no problem, I know how to uncheck boxes too, don't want premium install. Finally had to say I didn't give a rats a** about software, I came in to buy hardware and all I wanted was a comparable machine at the same price, I wasn't even asking for the 10% discount other unethical salesman offered other people to get them to buy.

After he runs to the Store Manager a few times more, now offering an insulting 5% discount, I nearly lost it. While he was talking with Manager I followed other salesman and customers to the computer where he rung it in and see that he sold it for less than 300! About a 16% discount and the supervisor & store manager are only offering us 5%!

Finally after an hour, I get the other computer for $10 more. Then other salesman has the gall to say to our guy, pass me the stapler, my friend, when stapling the stolen sales receipts together for the other couple! As we pay for the computer, the supervisor says he talked to the unethical salesman and he said he thought there were 2 demos when he checked the computer. Stopped him right there and said he NEVER checked the computer, we were there and watching, he had run straight back to his customers. Said now he is not only unethical, he is a liar too! He had three witnesses standing right in front of him. Store Manager was there but wouldn't approach us, nice example to your staff. Never started shouting, remained logical, though they could tell I was pissed. Will never shop at Best Buy again, obviously Management doesn't care about the values and ethics of employees. Too bad, the guy helping us was very nice and tried his best. I really hope he gets a better job somewhere that supports good employees.
Author: Contact with Author

Offender: Best Buy Canada Hamilton ON

Country: Canada   Province: Ontario   City: Hamilton

Category: Computers & Services

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