» Cars & Transport » Complaint / review: Canadian Tire - Poor Customer Service | #7993

Canadian Tire
Poor Customer Service

Last night Dec 9th we went into our local Bowmanville Canadian Tire and wanted to buy 2 snow tires for my husbands 4by4 Blazer. We were told that they only had 2 tires in stock... we said perfect that's exactly what we need. They said that it was against their policy to only sell 2 tires. They told us we either had to buy all 4 or none and since they only had 2 anyway... sorry we can't help you. Pardon??? We are in your store willing to pay well over 200 hundred dollars for tires and you say No. I have worked in the retail business for years and not only did I not appreciate the way we were spoke to... I was taken back at the fact that I wanted to buy something and I was told NO. They told us if we wanted the tires we would have to buy them and put them on ourselves. Lucky enough my husband worked in the trade for many years so we left the store and even though angry went back this afternoon after my husband taking off his 2 back tires and driving them over in my car to get the tires and rims switched over. We dealt with the same people again when we went back today... got the same song and dance. Now they still have those 2 tiresin stock after waiting a half an hour for the guy just to look that up... my husband had to go over and get the model number of the tire before the guy could find them... clearly he was new. So finally the tires we knew were in stock from the night before magically appeared on the system... oh and did I mention we waited another 20 minutes while he went to try and find them. So great news... we have the tires... but sorry we are too busy to switch them over. Are you kidding me?? My husband and I have now spent 2 hours in your store over 2 days and guess what still no tires. I asked for a Manager which didn't get me any further except made me more angry! So the way it was left... is they have the new tires and the tires they need to switch over... granted a little busier tonight then last night but all you hear on the phone is "first come, first serve" oh but doesn't apply for tires... give me a freak'n break. Now MAYBE they will have them done by 9pm closing time... we entered the store before 4pm it's not like we showed up at closing time. When my husband unloaded the tires from my van the guy was complaining how swamped the "tire" guys were... you would think that when you work on commission that you would want to get as much work in in a day to make the money... the time spent complaining you could have had one of my tires done. Canandian Tire will definately not be my first choice next time I need anything done to my vehicles. Clearly a frustrating experience.


Company: Canadian Tire

Country: Canada   Province: Ontario   City: Bowmanville

Category: Cars & Transport


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