On May 25, 2011 at @ 2 pm AST I was forwarded to a Supervisor at Aeroplan as I was dissatisfied with information I had been told at booking and discrepancies between Airlines as to when I was told where to go tthrough Customs and length of time they had given me was not adequate enough to catch a connecting flight. Her name was carol and she told me her Employee # 16112 (whether she was being honest I'm not sure) She was incredibly rude, she talked over me and was condescending with everything I said, she made me feel very small with her bullying ways and cannot believe someone of with that kind of a personality could ever be allowed to enter that field. Unfortunately after she started laughing at everythuing I said I stooped to her level, called her a nasty name and hung up with nothing resolved. I would really like this to be investigated.
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