Complaint / review / scam report

After purchasing Goodyear tripletread tires 1 year ago and after being told how good they are by the goodyear dealer I am furious with bad quality product and an absolutely shameful customer relations department. After driving only 15000 ams on these 130000 rated tires the road noise became unbearable. I went to the dealer and was told the were cupped badly. I informed them they were rotated at 10000 but had no invoice for this. Goodyear told me and I quote"the tires being bad are a result of your negligence and are in no way covered". They then insulted me further by offering to sell me two more at at discount of 30% off what i paid just twelve months prior". When i reiterated i had rotated the tires i was sternly told anyone can lie including the ford dealership who told me they rotated them. I then informed the dealer and Goodyear customer service that i was never given warranty info for these tires and was never told I HAD to rotate the tires after 10 and produce documentation of said service. I will never shop goodyear again and urge others to do the same. SHAMEFUL on a cooperation to treat customers like this.
Author: Contact with Author

Offender: Goodyear

Country: Canada   Province: Canada

Category: Cars & Transport


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