Complaint / review / scam report
Misinformation about services
I chose Pods because I didn't want to pack and unpack a moving truck for each part of the move. I was told that Pods would deliver the container when I moved to my new location even if it wasn't in their service area. Now, I'm ready for delivery and they don't deliver to my area. In fact, they told me to get a moving truck and pick up my stuff in Ottawa. My delivery area is just over an hour from Ottawa off the 401. They say they don't deliver all over. Setting up delivery has been very problematic and has taken several attempts. All calls go through a central answering service and are routed depending on the country. Then, they call the Pods location and relay messages to the customer. In my situation, they weren't able to reach anyone at the location on several attempts and left messages for them to call, which they didn't do. I've called again and was basically told too bad, get a truck. Then, was disconnected when I tried to book a pick-up time. Their ads and website say they deliver across North America. They don't and won't tell you that they won't get the Pod to you when it's time to deliver. I did ask, when I first called and was told they would get a common carrier if they didn't deliver to my area.
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