Complaint / review / scam report
Canadian Tire
Horrible customer service!

There are two Canadian Tire locations in Peterborough: Chemong and Lansdowne. Today I bought a bike from the Lansdowne location. It was a little pricey, nearly $300. When I got home I noticed that the gears didn't shift properly. Little disappointing but no big deal. I brought it back to the Lansdowne location but they didn't have anymore assembled and no one was in to assemble a new one. They did however call the Chemong location who told them that I could go there and exchange the bike no problem since they had several assembled. Cool. So I loaded up the bike, drove across town, unloaded it and went to the returns desk at the Chemong location store expecting to exchange it no problem. Was I ever wrong. First off the customer service clerks whispered between themselves when they saw me walk up with the bike. To me it seemed as if they were getting ready for it. They then said that they would not exchange the bike and that they did not receive a call from the Lansdowne location. Now I know for a fact that they had received a call as I was standing at the customer service desk when the clerk from the Lansdowne location called the Chemong location. They would not help me, provide any assistance or even call the Lansdowne location to see what the confusion was about. The manager then came out and basically said I was lying and that he would not exchange or provide a refund for the bike even though I had my receipt that was dated only hours earlier. With absolutely no help being offered at the Chemong location I had to reload the bike, drive back across town, unload the bike and bring it back into the Lansdown location store. Now I am waiting for a new one to be assembled, hopefully tomorrow it'll be ready. Lansdown location provided great service and was quite helpful. The Chemong location on the other hand was horrible, I have never been treated so rudely or given so little help in my live. The manager at the Chemong location was incredibly insulting and in my opinion completely unable to run a store if he's going to treat paying customers like that. In short I will from now on only shop at the Lansdowne location and will strongly encourage everyone I know to do the same.
Author: Contact with Author

Offender: Canadian Tire

Country: Canada   Province: Ontario   City: Peterborough

Category: Cars & Transport


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