I have visited this location MANY times, as it is the only Burger King in St. Catharines. I'd estimate 80% of the time my order is screwed up. We always order any burgers with no onions. (allergies) This should not be difficult but it seems to be a concept they cannot grasp.
MANY of the times I have gone back to have my order fixed and have been treated VERY rudely by a manager named Alexis. I have been called a bitch and a c*nt for asking her to fix my order. On one occasion the owner (John) came out and told me to "grow the f*ck up and eat the damn burger" knowing full well that it would send me to the hospital if I ate it with onions (as I had informed him of this when I asked to replace the burger)
Other times, I have only called in and was told that coupons to replace the order would be sent to my address. No such coupons EVER arrived (I am owed about 10 whoppers from them at this point that were never eaten and never replaced)
On one occasion (on December 24, 2008) I had called to let them know that my fiance would be returning to fix the order and that on top of the replacement we would like some sort of compensation. The owner said that would be no problem he would replace it and give us coupons for a couple free whoppers.
My fiance went and had the money he paid literally thrown back at him (he had to pick it up off the floor) by Alexis. (When he counted this money at home he realized they had short changed him $3.) He said he just wanted the order replaced and she refused.
I called back another time when my fiance got home and, again, spoke to the owner. This time I was told that my fiance was a liar and he was the one who demanded the money back. Which makes no sense if you new how hungry we were. It was VERY hard to get a word in because he was trying to refuse to let me talk and becoming more and more hostile towards me.
Before hanging up on me he called me a "b*tch" and, once again, told me to "grow the f*ck up and learn some manners"
For some strange reason, he decided to call ME back and yell at me some more. He was yelling at me so much that I ended up in tears and was shaking I was so upset. He heard me crying and called me a cry baby. He also said, and I quote, "your fiance is a liar, he's probably cheating on you too cause he's sick of f*cking a stupid c*nt like you".
This is when I told him that if he called me one more time I would call the cops because he is harassing me. I haven't heard back, nor have I returned to that restaurant since.
As well, every time I have previously been in there and he is not, the employees are always talking about how horribly he (and this Alexis manager) treat them. I don't doubt this for one bit. If they are willing to treat a paying customer (who comes in at least once a week, sometimes more) the way they treated me, this is not a business I would ever let anyone I know work for.
St. Catharines, Ontario