Well as a ex employee of Iqor canada I will tell the truth about what is going on at this company, everything said on this complaint board is true. they the avp's/managers of Iqor are engaging in illegal unethical practices. they cannot produce any proof of any debt they collect. which is a violation of ministry standards. they also have an extreme verification process whenever they try to contact consumers they must verify either address or date of birth. do not give them your info part of there company is a telemarketing operation which is run from india they collect calling lists for that so beware. I am not just a bitter ex employee I feel sorry for what I have done while in there employ collecting data for telemarketing campaigns so in a way this revelation is for me to clear out the bad karma. for those seeking to work there think twice there policy is to fire- lay off employes within 3 months I lasted 8 months. but during the time I worked there I learned many things which I will share if you collect an amount over 1000.00 you dont get credit for it. it is scooped taken and given to one of there favorites so basically you are a commisioned employee who is working for others not yourself I will be talking to a lawyer about that. they cannot control there avp/managers who are selling various products and substances on the premises. they have recently closed the cambridge location and the way they are losing clients the toronto location will soon follow. do not deal with them do not pay them your payment may go missing even though you paid directly to there trust acct if you have a debt that has been placed there demand they show you proof of the debt if they cannot then demand they remove the bad mark on your credit report deal with the company you owe the money to. as a consumer you have this right. they also use a dialing system to contact consumers that is beyond flawed none of the numbers they call have been verified they are calling cellphones employers everyone but the person they are looking for 3-5 times per day everyday, which is illegal. the head office is in new york and whether or not they are aware of what is going on at this location I do not know. but what I do know is our canadian govt is allowing this so if you get a call from this collection agency force them to do there jobs
do not verify your info
make them show you proof of the debt
if you do actually pay them demand your release letter and demand they update your credit report immediately
remember you as the consumer have all the rights and the power do not let them harass or bully you into paying anything if and when they do bend/break the law here is where you can complain
Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge St. Suite 1500
Toronto, ON M7A 2E5
Fax: 416-326-8665
phone: 416-326-8800 or 1-800-889-9768
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