I am a funeral director in Toronto. I feel sorry for people that waste their money purchasing flowers from Bloomex to send to a family having a visitation at a funeral home. There are multiple areas of failure in how Bloomex performs their duties:
!) the flowers are not labelled for whom the visitation is for (just the card indicating who it is from). How is the funeral home to know which visitation room to place the flowers?
2) when we call Bloomex to advise of the lack of an appropriate delivery card (which all of florists have no problem using to label the arrangement) they never get back to the funeral home so the flowers will just sit in the flower room. If there is only one visitation then we will put it in that room but advise the family we are uncertain if it is for them as the florist did not indicate the name of the deceased on the delivery.
3) The flowers delivered never last more than a day - that's right, they already look like crap at the time of delivery. Within 24 hours they are dead. Not only do they not last, the way they are arranged is atrocious! Very sparsely put together with too much put at the front so they have a tendency to fall forward if we don't jam something under the container at the front.
4) the card indicating who the flowers are from is MASSIVE!! Totally an inappropriate size of card and looks completely ridiculous. On smaller arrangements the card is bigger than the flowers!
I am always embarrassed when people see the garbage they have spent their money on. And I always tell them to charge it back on their credit card. You would have been better off making a donation to a charity rather than throwing away your money on the ugliest flower arrangements ever created. Shame on Bloomex because I consider it theft that you actually charge people for something that would look best in the garbage.